Shipping policy
Thank you for shopping with Tess Adventures. We want you to know what to expect after placing an order. Please review the information below regarding processing, shipping, delivery, and order issues.
Order Processing
Many physical products sold by Tess Adventures are made to order. This means your item may be produced after your order is placed rather than being pulled from existing inventory.
Processing times may vary depending on the product and fulfillment provider. Processing time is separate from shipping/transit time.
You will receive order information at the email address provided during checkout. When tracking information is available, it will be provided after your order ships.
Shipping Rates
Available shipping methods and applicable shipping charges are displayed during checkout before payment is completed.
Tess Adventures currently offers free shipping on qualifying orders of $150 or more where indicated on our website. Eligibility and shipping options are shown at checkout.
Estimated Delivery
Delivery times vary depending on the product, destination, shipping method, fulfillment location, carrier, and seasonal demand.
Estimated delivery dates are estimates and are not guaranteed. Delays caused by shipping carriers, severe weather, holidays, customs, or other circumstances outside our control may occasionally occur.
Multiple Packages
If your order contains multiple products, your items may be produced or fulfilled at different locations. As a result, your order may arrive in more than one package and on different days.
Receiving one package does not necessarily mean the remainder of your order is missing.
Tracking
When tracking is available, tracking information will be sent to the email address associated with your order.
Please allow time for the carrier's tracking system to update after receiving your shipping confirmation.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you notice an error in your shipping address, please contact Tess Adventures as soon as possible. We cannot guarantee that an address can be changed once an order has entered production or has shipped.
Additional shipping charges may apply if an order must be reshipped because an incorrect or incomplete address was provided.
Lost or Delayed Packages
If tracking indicates that your package is significantly delayed, please contact us so we can help determine the appropriate next step.
If tracking shows an order as delivered but you cannot locate it, please first check around the delivery location, ask household members or neighbors when appropriate, and contact the shipping carrier.
Damaged or Incorrect Orders
If your physical order arrives damaged, defective, or you receive the wrong item, please contact Tess Adventures promptly after delivery.
Please include:
- Your name and order number
- A description of the problem
- Clear photographs showing the item and damage or defect, when applicable
We will review the issue and work with you on an appropriate resolution.
Digital Products
Digital products are delivered electronically and are not shipped. No physical item will be mailed when purchasing a product clearly identified as a digital download.
International Orders
When international shipping is available, customers may be responsible for customs duties, import taxes, VAT, brokerage charges, or other fees assessed by their country or local authorities unless otherwise stated during checkout.
Questions About Shipping
If you have questions about an order or our shipping practices, please contact Tess Adventures through the Contact page on our website.